Alliance UniChem planned to differentiate the business and achieve challenging growth targets for its 800 pharmacies around the UK through factors such as the service provided to customers. They asked cda to help them to drive culture change through a single competency framework which would provide a 'unifying core' for training and development processes. We met with a wide cross section of staff across the business to understand their roles and worked with a Steering Group to agree a single Competency Framework which covered all jobs across the business. This was written in a way that provided a concise, simple competency profile for each job, including a clear link to the company's values. The Competency Framework was brought to life at an individual level when it was used to review individual performance and development needs, via a new performance management process which was also designed by us.
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