We worked with the Co-operative Group (CWS) Ltd to design and implement a change programme aimed at delivering improved business performance in two key parts of the business. We developed a new organisation structure for the newly merged CRS/CWS Funerals business, with supporting role profiles, competencies and job grading processes. We subsequently delivered similar support for the creation of a new Shared Service Centre for Commercial Division, working alongside another consultancy who were responsible for configuring and installing the Centre's IT systems. Throughout the projects we provided a range of wider change support - for example by developing and managing internal change communications.
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