A major provider of professional services, RSM Robson Rhodes was undergoing a period of change focused on achieving significant increases in turnover and market share. The business recognised that an important first step was to develop a clear view of the skills, knowledge and behaviour that would deliver growth. We worked with a Senior Partner Steering Group and a Project Team to develop a Competency Framework in a user-friendly format which incorporated much of the business's own terminology. The Competency Framework was built into the Firm's ongoing performance management processes and was launched through a series of management workshops and staff briefings co-facilitated by us. It provided a focus and rationale for much of the subsequent training and development aimed at making business growth a reality.
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