Toyota Academy Europe (TAE) asked cda to work with them to develop their curriculum to meet the strategic priorities of Toyota Europe. We developed a curriculum which was built around three strategic priorities: 1) providing a clear understanding of the Toyota Way for retailer staff across Europe, 2) developing sales and customer service skills to equip retailer staff to deliver a consistent brand experience to customers and 3) developing the ability of the organisation's managers to manage in the Toyota Way to deliver customer satisfaction and business performance. We will work with TAE to develop and roll out the curriculum.
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