The following summaries and extracts represent a valuable source of information that you may find useful. All are drawn from a selection of articles that have appeared in various publications where we have provided commentary on issues in the training, management and HR fields.

Retail and Leisure International September 2007
Shopping with the subconscious
What is it that pushes us over the line to make that buying decision? What are the things that have to be in place for us to feel comfortable about making the purchase commitmnet?

Thames Valley Chamber of Commerce Group Business Directory 2007
(www.welcometobusiness.co.uk)
A valuable tool for recruiting and evaluating staff
By Caroline Dunk, principal of cda, the change management and organisation development consultancy on psychometric testing.
Over 60% of UK companies use psychometric tests when assessing potential recruits. However, as the market continues to see an influx of badly designed tests, it is becoming increasingly more difficult for organisations to make the right decisions about psychometrics.

Call centre Helper: 2007
Training the trainer - tips on making it work
Helen Camm reckons that train the trainer programmes are the perfect antidote to the circus of development initiatives that take place year in, year out in the call centre.
Callcentre Helper.com

First published intheHRDIRECTOR magazine , Issue 33, February 07.
The HR Director's role within strategic management.
We put some key questions on strategic issues to Susannah Clements, Group HR Director of Anglian Water Group.
(Reproduced with permission)

Call Centre Helper: February 2007
Delivering an outstanding call centre customer experience - five steps to success
How does your call centre measure up in the customer satisfaction stakes? If the figures are looking low, take heart. Caroline Dunk is on hand with five pieces of advice that could make the world of difference.
Callcentre Helper.com