What's new at cda
We are currently working on an exciting portfolio of projects including:
-
Work to define the customer service vision for a major retailer and shape the way that this is delivered through team structures, skills, rewards and business processes
-
A major change programme for an international FMCG business, aimed at delivering a 'leading edge' suite of learning and development processes, based on a set of competencies which closely reflect the strategic ambitions of the business
-
A project to develop the effectiveness of the talent management process of an international software and services business
-
Work to develop a global curriculum for an international retail and service business
-
A Learning and Development benchmarking study for a professional services business
-
An international project to develop a Sales Kaizen Programme (a sales and service excellence programme), which will be rolled out across over 30 European countries