What's new at cda

We are currently reshaping the European Management and Sales Development Programmes of a major motor retailer. The first step was to develop pan-European sales and management competency sets, closely linked to a number of key Trainable Points of View (TPOV). These competency sets draw upon established best practice in the business and integrate requirements from across a number of European territories. We are now working to develop a blended mix of training and development solutions, using a mix of learning platforms and integrating existing material from across Europe where it is possible to do so.

Work is also underway to develop a job sizing process for a UK retailer, as part of a wider programme of work on competencies, leadership development and organisational change. The job sizing process will span a range of job types and provide a way to objectively assess the seniority and contribution of all jobs in the business against a set of criteria which reflect the organisation’s strategy and values.

We are continuing to support the assessment and development planning process which we developed last year for a social housing organisation by running development centres to identify established both competence and longer-term career potential, using a range of innovative assessment techniques.

Another current project involves the development of a leadership programme for an NHS Trust. This programme is based around a tailored competency set, which highlights the key competencies required by the Trust in the short and medium term, and integrates with national NHS competency sets such as the Knowledge and Skills Framework (KSF). Work is now underway to support the development and delivery of an innovative development programme which centres on the completion of a series of community projects by programme participants. These are selected on the basis of social return on investment and the personal development opportunities they provide for participants. The projects are supported by a project planning and team-building day, together with seven one-day 'Bite Size' workshops.

We are also continuing to work with one of the UK’s largest social housing organisations to develop and deliver a customer service programme. This brings together external best practice with the key values and operating principles that drive customer interactions in this sector. Over the next six months this programme will roll out to over 4,300 UK based staff, via a team of in-house trainers recruited through the organisations’ programme for rising stars.