Are you clear on the competencies that will deliver your business objectives?

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We have extensive experience of working with clients to identify the key competencies  (knowledge, skills and behaviours) that will make their business more successful.

A competency framework provides a starting point for a whole range of people processes including recruitment, performance management, career pathing, succession and recognition. 

It provides a clear message about what's important, which can be used to focus and align effort behind key business strategies, such as delivering an outstanding customer experience  

We have developed competency frameworks for specific groups such as business leaders or customer-facing staff; other frameworks have been developed to cover everyone in an organisation.

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